回复客户投诉英文信

回复客户投诉英文信原文

Dear Mr. Jones，

Thank you for your mail dated 30 July regarding your order No. 1844.We are glad to hear that the consignment was delivered promptly.

We regret that box No. 46 in container No.3 did not contain the goods you had ordered.We have investigated the matter and found that we did make a mistake in putting the orders together.I have arranged the correct goods to be sent to you at once.The relevant documents will be mailed to you as soon as they are ready.Please keep box No.46 and its contents untl called for by our agent who has been informed of the situaton.

I feel terribly sorry and apologize for the inconvenience caused.Truly yours，

Mark Zhang

回复客户投诉英文信翻译

尊敬的琼斯先生：

感谢7月30日贵公司有关第1844号订单的来信。得知货物及时运抵，我们感到十分高兴。

有关3号集装箱第46号箱中所装并非贵公司所订之货物一事，我公司在此深表歉意。我公司对此事进行调查后发现，导致此次错误的原因在于装运时将不同订单的货物同处存放。缺货已即时安排发运，有关文件准备好后会立即寄出。错运的46号箱烦请代存，我公司已通知代理商与贵公司联络。

因此所致的任何不便，我公司再次深表歉意。

马克·张

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